Help Desk Specialist, Certificate
Certificate—33 credit hours
Curriculum Code 1311
This program prepares students for entry-level positions in desktop support for PC applications. Students acquire hardware and software knowledge and customer service skills necessary to troubleshoot and resolve basic PC and applications problems. They may provide assistance concerning the use of computer hardware and software including printing, installing hardware and software, application programs, electronic mail, and operating systems. Students are strongly encouraged to earn A+, Network+, and Microsoft Office Specialist certifications. Job prospects should be best for college graduates who are up to date with the latest skills and technologies, particularly if they have supplemented their formal education with some relevant work experience. Employers seek computer specialists who possess a strong background in fundamental computer skills, combined with good interpersonal and communication skills.
Required Career Courses
33 credit hours as follows:
Suggested Schedule
Semester 1 (10 credit hours)
Semester 2 (12 credit hours)
Semester 3 (11 credit hours)
Gainful Employment Disclosures – 2019
Program Name: Help Desk Specialist - Certificate
This program is designed to be completed in 12 months.
This program will cost $7,260 if completed within normal time. There may be additional costs for living expenses. These costs were accurate at the time of posting, but may have changed.
Of the students who completed this program within normal time, the typical graduate leaves with N/A* of debt.
*Fewer than 10 students completed this program within normal time. This number has been withheld to preserve the confidentiality of the students.
The following States do not have licensure requirements for this profession: Illinois
For more information about graduation rates, loan repayment rates, and post-enrollment earnings about this institution and other postsecondary institutions please click here: https://collegescorecard.ed.gov/