2020-2021 Catalog

TDL-109 Quality and Customer Service

This course provides a detailed study of quality and customer service management, emphasizing the achievement of the highest levels of service and product quality while keeping customer satisfaction and loyalty as high possible. Course topics cover detailed quality management and customer satisfaction. The major content areas include: improving customer satisfaction and loyalty through achieving and maintaining high levels of quality in operations and supply chain practices. (2 contact hours)

Credits

2

Department

Manufacturing