2021-2022 Catalog

Help Desk Specialist, Certificate

Certificate—39 credit hours

Curriculum Code 1311

This program prepares students for entry-level positions in desktop support for PC applications. Students acquire hardware and software knowledge and customer service skills necessary to troubleshoot and resolve basic PC and applications problems. They may provide assistance concerning the use of computer hardware and software including printing, installing hardware and software, application programs, electronic mail, and operating systems. Students are strongly encouraged to earn A+, Network+, and Microsoft Office Specialist certifications. Job prospects should be best for college graduates who are up to date with the latest skills and technologies, particularly if they have supplemented their formal education with some relevant work experience. Employers seek computer specialists who possess a strong background in fundamental computer skills, combined with good interpersonal and communication skills.

Required Career Courses

39 credit hours as follows:

CIS-105Introduction to Coding

3

CIS-111Internet Technologies

3

CIS-115Microsoft Office I

3

CIS-146Operating Systems

3

CIS-232Introduction to Adobe Creative Suite

3

COM-203Interpersonal Communication

3

LAN-103Security Awareness

1

LAN-111IT Essentials - A+

3

LAN-112Managing IT - A+

3

LAN-121Network Essentials

3

LAN-122Network Services

4

OFT-116Microsoft Outlook

1

OFT-122Microsoft Excel

3

OFT-257Microsoft Access

3

Suggested Schedule

Semester 1 (13 credit hours)

CIS-111Internet Technologies

3

CIS-115Microsoft Office I

3

CIS-146Operating Systems

3

COM-203Interpersonal Communication

3

LAN-103Security Awareness

1

Semester 2 (12 credit hours)

CIS-105Introduction to Coding

3

LAN-111IT Essentials - A+

3

LAN-112Managing IT - A+

3

OFT-122Microsoft Excel

3

Semester 3 (14 credit hours)

CIS-232Introduction to Adobe Creative Suite

3

LAN-121Network Essentials

3

LAN-122Network Services

4

OFT-116Microsoft Outlook

1

OFT-257Microsoft Access

3