Help Desk Specialist, Certificate
Certificate—39 credit hours
Curriculum Code 1311
This program prepares students for entry-level positions in desktop support for PC applications. Students acquire hardware and software knowledge and customer service skills necessary to troubleshoot and resolve basic PC and applications problems. They may provide assistance concerning the use of computer hardware and software including printing, installing hardware and software, application programs, electronic mail, and operating systems. Students are strongly encouraged to earn A+, Network+, and Microsoft Office Specialist certifications. Job prospects should be best for college graduates who are up to date with the latest skills and technologies, particularly if they have supplemented their formal education with some relevant work experience. Employers seek computer specialists who possess a strong background in fundamental computer skills, combined with good interpersonal and communication skills.
Required Career Courses
39 credit hours as follows:
Suggested Schedule
Semester 1 (13 credit hours)
Semester 2 (12 credit hours)
Semester 3 (14 credit hours)