Receptionist/Office Assistant, Certificate

Certificate—19 credit hours

Curriculum Code 1214

This program prepares students for positions as receptionists and office assistants. Students learn proper techniques and procedures for greeting visitors, handling incoming calls, sorting and routing incoming materials, and performing general administrative duties. Filing, document formatting, and language skills are emphasized.

Program prerequisite: keyboarding skill of 40 nwpm by touch. Students who need to reach this skill level must enroll in OSA-100 Keyboarding & Basic Formatting (3 credit hours).

Gainful Employment Information

Required Career Courses

19 credit hours minimum as follows:

IMS-100	Personal Computer Basics	1
IMS-115	Microsoft Office I	3
-
IMS-108	Internet Basics	1
OR-
MIS-111	Internet Technologies	3
-
OSA-102	Document Formatting	3
OSA-103	Office Language Skills	3
OSA-104	Keyboarding Speed and Accuracy	1
OSA-116	Microsoft Outlook	1
OSA-250	Records Management	2
OSA-255	Administrative Office Procedures	3
OSA-260	Seminar	1

(Note: OSA-104 may need to be repeated. Minimum skill level recommended for employment is 50 wpm.)

Suggested Schedule

Semester 1 (7 credit hours)

IMS-100	Personal Computer Basics	1
IMS-115	Microsoft Office I	3
OSA-103	Office Language Skills	3

Semester 2 (7-9 credit hours)

IMS-108	Internet Basics	1
OR-
MIS-111	Internet Technologies	3
-
OSA-102	Document Formatting	3
OSA-104	Keyboarding Speed and Accuracy	1
OSA-250	Records Management	2

Semester 3 (5 credit hours)

OSA-116	Microsoft Outlook	1
OSA-255	Administrative Office Procedures	3
OSA-260	Seminar	1